Privacy and cookie policy

Who we are

This Privacy Policy explains how Mandal Industry (“we”, “us”) collects and uses personal data when you visit this website or contact us. Mandal Industry is a carpentry and interiors business based at Borvon Waddo, Nachinola, Goa 403508, India.

We handle personal data in line with India’s Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and rules made under them.

What we collect

We only collect what we need to respond to your enquiry and carry out your project.

Information you give us

• Quote form: your name, phone number, location, the service you are interested in and any details you type in.
• WhatsApp, phone and email: your name, number or email address, and anything you share with us, such as photos, floor plans or drawings of your space.
• Projects: if you become a client, your site address, project details and billing information.

Information collected automatically

• Basic technical data your browser sends, such as IP address, browser type and pages visited, which our hosting provider may keep in server logs for security.
• Cookies and similar storage, explained in the Cookies section below.

We do not knowingly collect sensitive data such as financial account details, health information or government ID numbers through this website.

How we use your data

• To reply to your enquiry and call or message you about it.
• To arrange a site visit, prepare designs and give you a quote.
• To carry out, install and support the work you order from us.
• To send invoices and keep records we are required to keep by law.
• To keep this website secure and working properly.

We do not sell your personal data, and we do not send you marketing messages unless you have asked us to.

Your consent

When you submit the quote form, you tick a box to agree that we may contact you by phone or WhatsApp about your enquiry. This consent covers only that purpose.

You can withdraw your consent at any time by telling us on WhatsApp, by phone or by email (details below). After that we will stop contacting you about the enquiry, although we may keep records we are legally required to keep.

How the quote form works

Our quote form does not store your details on this website. When you press “Send on WhatsApp”, the form opens WhatsApp with your details filled in, and nothing is sent until you press send in WhatsApp.

Messages sent through WhatsApp are handled by WhatsApp (Meta Platforms) under its own privacy policy, as well as by us.

Who we share it with

We only share your data where it is needed to do the work or where the law requires it:

• Service providers such as our website host, email provider and WhatsApp, which process data on our behalf.
• People working on your project, such as an electrician or plumber we coordinate with, who get only the details they need.
• Authorities, where we are required to by law.

Cookies

Cookies are small files a website stores in your browser. This website uses a small number of them.

We do not currently use advertising or analytics cookies. If we add them, we will update this policy and ask for your consent first.

You can change your choice at any time:

You can also block or delete cookies in your browser settings.

How long we keep it

We keep enquiry details for as long as needed to respond to you and follow up. If you become a client, we keep project and billing records for as long as the law requires, and then delete them. If you ask us to delete your data, we will do so unless we are required to keep it.

Keeping your data safe

This website uses an encrypted (HTTPS) connection. We limit access to your details to the people who need them to work on your enquiry or project. No method of sending or storing data is completely secure, but we take reasonable steps to protect it.

Your rights

Under the Digital Personal Data Protection Act, 2023 you have the right to:

• Ask what personal data we hold about you and how we use it.
• Ask us to correct, complete or update it.
• Ask us to delete it, where we are not required to keep it.
• Withdraw your consent at any time.
• Raise a grievance with us, and if it is not resolved, with the Data Protection Board of India.
• Nominate another person to exercise these rights on your behalf in case of death or incapacity.

To use any of these rights, contact us using the details below.

Children

This website is not meant for children under 18. We do not knowingly collect personal data from children. If you believe a child has sent us their details, contact us and we will delete them.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.

Contact and grievances

For questions about this policy, to use your rights, or to raise a grievance, contact:

We will acknowledge your request and aim to resolve it within 30 days.